For Teresa Plummer it was what she looked forward to, attending Crown Bingo in London Road, North End, Portsmouth, on a regular basis.
Daughter Jackie Ball is concerned for her mum lives on her own. She is certain it will have a detrimental effect emotionally as well as her mobility.
Seems 77-year-old Teresa was disappointed in the Christmas meal served and is what started the outburst. A member of the bingo hall for 28 years, she lashed out at the staff, using inappropriate language to express her dissatisfaction which resulted in a suspension from Crown.
Jackie worries that since her mum suffers from arthritis, will be left house bound and won’t get out at all now. Because of her concern she contacted the bingo hall and asked if they would consider reducing time she has to stay away but the managers wouldn’t budge.
‘I swore, which I shouldn’t have done.
‘I went in on the Saturday morning and the bloke at the front desk said “I’m sorry Teresa, you’re barred”.
‘I depend on it a lot. I go every single day. I feel very depressed.
‘Bingo is my life. It’s been my life for the last 28 years.
‘I’m sitting here all day on my own. I don’t see a soul from one day to the next.’
54-year-old Jackie from Copnor commented: ‘My mum lives on her own. It’s going to have a detrimental effect on her wellbeing and her mobility.
‘This is her lifeline and her only social outlet.
‘She shouldn’t have used bad language and she should apologise for that but I think they are being overzealous.
‘She won’t get out of bed now because she’s got nothing to get up for.
‘She’s got arthritis. When she goes to bingo she is keeping herself mobile.
‘I can’t believe that, in this current climate when there is a campaign going on about how we have got to look after the elderly and find a space on the table at Christmas, Crown Bingo has turned its back on her.’
Gary Bell, general manager of Crown Bingo said:
‘For something like this, our normal ban is six months for someone being abusive towards our staff. We have a duty of care towards our staff.
‘I understand that she is an elderly lady and that coming to bingo is her only social outlet but we do have other customers we don’t want them to hear people shouting and swearing.
‘We have to make a stand. We don’t allow our staff to be treated like that.’